Most people have at least heard of self storage, even if they have no idea what it really is. We wanted to take some time and explain the basics of renting a self storage unit, in an effort to help you understand a little more about the industry and learn a little more about self storage. First of all, be sure to stop by the facility where you are interested in renting your self storage unit and talk to the property manager. Rule of thumb, a facility with a property manager on-site will provide you with better service, more security and a great resource to go to when you have questions or concerns. If there is no manager onsite, it’s best to find a facility that offers this benefit. At Custom Self Storage, we have an on-site property manager who is ready to become your new BFF. Here are a couple of the basics you will need to know and take care of when you are ready to rent your self storage unit.
Determine which size storage unit you will need. Our friendly property manager can help you figure this out with just a few questions and by showing you some actual storage units on site. We even offer an online unit size calculator to get you started.
Bring at least one form of photo I.D. with you. When you are ready to sign the lease and rent your storage unit, you will need to show photo identification such as a driver’s license, passport, or other state or government-issued photo identification.
Be sure to have some form of payment. You will need to pay for your first month’s rent upon signing the lease. We accept cash, check or money order, and major credit cards (Visa, MasterCard, American Express, and Discover). We can even help you set up future payments using our online payment system where you can have monthly payments applied automatically on a certain date or manually make payments when you log in.
How long is my lease? All of our leases are month-to-month, which means no long-term contracts. You decide how long you need to keep your storage unit. You may think you need it for six months and it ends up that you only need it for four months. Or the contrary, you may think you need it for six months, but as time goes by you realize you need it for a year or longer. That’s no problem at Custom Self Storage! Another benefit we offer on our leases is that we prorate them after the 1st of the month when you move in. So, if you sign the lease on the 15th, you’re not paying for the first 14 days of the month.
Can my spouse or another alternate contact pay my account balance? Yes. Anyone can make a payment on your account. If someone else does make a payment on your account, no account information will be given to them because we value your privacy. Account information is only given to the person who signed the lease, with no exceptions.
When can I access my unit? We offer unit access from 24/7 seven days a week, which includes holidays. We understand that some people work different shifts and need access outside the normal hours.
Can I contact you after hours? You sure can! We have a call service that will answer the phones outside normal business hours. They can take a message for the property manager, take rental payments over the phone and answer many of your questions on the spot. If a return call is necessary, the property manager will contact you as soon as he or she is back in the office.
Simply fill out our contact form or call 336-794-6983 if you would like more information or wish to talk directly to a property manager. We look forward to hearing from you soon!